Maintenance staff are allowed to respond during non-business hours only to true emergency situations. Work order charges may be applied in certain cases. Emergency maintenance work orders are only for repair needs which threaten the life, health, or safety of a resident or could cause extreme damage to property.
Emergency work orders in one or more of these categories may be reported by calling 318.255.3644 option #1.
Emergency Maintenance Defined: Plumbing
Gas Leak – If you suspect a gas leak, always leave the unit and call CENTERPOINT ENERGY at 1.866.275.5252. In the event that CENTERPOINT ENERGY determines that repairs must be made, you should call the Emergency Work Order Line.
Water Heater Leaking – no hot water is not an emergency response item.
Plumbing Leak Sufficient to Cause Damage to Property.
Clogged Sink – if at least one sink in the unit is functioning properly, an emergency response will not be made.
Clogged or Broken Toilet – if unit has two bathrooms, repairs will be made next business day unless both toilets are not functioning. Tenant must attempt to clear clog with plunger before calling emergency number.